Account Manager - Retail SaaS
Be part of a fast-growing technology company transforming safety and efficiency with next-generation video solutions.
About the company
A market-leading provider of video technology and cloud platforms with customers across more than 40 countries
Trusted by public sector, enterprise, and commercial organisations to deliver greater transparency and safety
Committed to innovation that helps protect people and create safer environments
Headquartered in the UK with a rapidly expanding international presence
About the role
Manage and grow a portfolio of existing enterprise retail accounts, acting as the primary commercial contact
Drive renewals and retention by ensuring customers see continued value in the solutions delivered
Identify upsell and cross-sell opportunities, building strong senior-level relationships with key stakeholders
Partner with technical and customer success teams to ensure seamless rollouts, integrations, and long-term adoption
Provide account insights and market intelligence to influence internal strategy and product development
Report on account performance, pipeline, and renewal forecasts to ensure accuracy and growth
Your Previous Experience
2+ years’ experience in account management or customer success
Must have experience in technology, SaaS, or security solutions having managed large enterprise retail accounts
Strong track record of retaining, renewing, and expanding accounts with multiple stakeholders
Commercially astute with experience in contract negotiation and managing complex renewals
Proficient in CRM systems (e.g. Salesforce) and comfortable with structured account planning
A proactive, positive communicator with high emotional intelligence and a collaborative mindset
Package
£50,000 - £70,000 + uncapped commission (OTE £105,000) DOE
HYBRID - 2 days p/w in South West London
Private Medical Insurance for peace of mind
Birthday off to celebrate your way
25 days’ holiday plus the option to purchase an additional 5 days
Early finish on Fridays (2pm)
Clear career progression and investment in training as part of a scaling sales team