Customer Success Implementation Specialist - AI

Location City of London
Discipline: AI, Customer Success
Job functions Customer Success
Job type: Permanent
Salary: £90,000 – £110,000 base salary (DOE)
Job ref: 262172

​A fast-scaling AI and enterprise technology platform helping some of the world’s largest construction and infrastructure organisations deploy new technologies faster and more effectively.

About the company:
  • High-growth AI and enterprise deployment platform focused on large global organisations

  • Trusted by major international construction and infrastructure companies

  • Solves a major problem for enterprises: deploying new software, AI agents and digital tools quickly and successfully

  • Backed by strong leadership and significant market momentum within the built-environment and infrastructure sectors

  • Rapidly expanding globally with a strong focus on enterprise transformation and operational adoption

About the role
  • Design and lead enterprise technology adoption strategies for major global organisations

  • Work closely with senior stakeholders to ensure successful rollout and long-term adoption of complex technology platforms

  • Lead workshops, executive presentations and stakeholder alignment sessions

  • Define success metrics, KPIs and operational frameworks that ensure technology delivers real business value

  • Design process maps, workflow structures and implementation plans that embed technology into day-to-day operations

  • Partner closely with enterprise customers across the full lifecycle from rollout through to scaled adoption

Your previous experience
  • 5+ years working in enterprise technology implementation, digital transformation, SaaS deployment or process transformation

  • Strong exposure to the construction or infrastructure sector

  • Experience working with Autodesk Construction Cloud or other CDE platforms

  • Proven experience managing complex enterprise implementations and cross-functional workstreams

  • Confident leading executive-level workshops, stakeholder sessions and strategic discussions

  • Strong project management and communication skills with the ability to influence senior leadership

Package
  • £90,000 – £110,000 base salary (DOE)

  • Performance bonus

  • Hybrid working in London

  • Opportunity to work with global enterprise clients on large-scale digital transformation programmes

  • Significant career growth in a rapidly scaling AI technology business