Customer Success Manager - EdTech SaaS
About the company
VC-backed, high-growth EdTech SaaS scale-up operating in a fast-paced start-up environment
Creator of an award-winning, AI-powered learning platform with a dominant position in its market
Combines immersive technology, artificial intelligence, and behavioural science to transform how people build critical workplace skills
Experiencing global demand and rapid international expansion, particularly across the UK and Europe
Mission-led organisation focused on impact, inclusion, and modernising how learning is delivered at scale
About the role
Own and manage a portfolio of mid-market to enterprise education customers across the UK & Europe
Act as the primary point of contact and trusted advisor to stakeholders ranging from end-users to executive sponsors
Lead onboarding, adoption, and long-term success planning to ensure customers achieve measurable value
Run regular check-ins, QBRs, and account health reviews to proactively manage risk and uncover growth opportunities
Take ownership of commercial outcomes including renewals, retention, and expansion (upsell & cross-sell)
Deliver in-person customer workshops and presentations where required
Partner closely with Sales, Product, and Marketing to share insights and continuously improve customer success processes
Your previous experience
3+ years’ experience in Customer Success or Account Management within a SaaS environment
Background in EdTech or learning platforms is highly advantageous
Proven ability to drive adoption, manage renewals, and grow existing accounts
Commercially aware, with experience contributing to NRR and GRR targets
Confident communicator with strong presentation and stakeholder management skills
Highly organised, proactive, and comfortable working with autonomy in a scaling business
Bonus: Business-level French language skills to support a growing European customer base (desired but not essential)
Package
Salary £45,000 – £55,000 DOE + £10,000 bonus DOE
HYBRID - Central London 2-3 days p/w
£500 annual learning & development budget
Enhanced parental leave and progressive pension contributions
Volunteering leave, working abroad policy, and paid sabbaticals after long-term service
Supportive, high-energy culture with quarterly team days and bi-annual offsite trips