About the company
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Fast-growing SaaS technology firm delivering risk, intelligence, and analytics solutions to clients across the insurance and financial services sectors
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Headquartered in London with a mission to help businesses make smarter, data-driven decisions through real-time insight and automation
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Known for combining deep sector expertise with innovative software to drive compliance, efficiency, and growth for global clients
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Currently scaling its Customer Success function to enhance customer outcomes and long-term value
About the role
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Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform
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Act as a trusted advisor, helping clients realise measurable outcomes and embed the product into their core workflows
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Drive renewals, retention, and upsell opportunities through proactive engagement and insight-led conversations
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Collaborate cross-functionally with product, sales, and delivery teams to ensure timely and successful implementation of solutions
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Provide tailored training and support, ensuring adoption, satisfaction, and advocacy across the customer base
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Track and report on customer health, satisfaction, and revenue metrics, ensuring transparency and accountability
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Play a pivotal role in refining customer success processes as the business scales
About you
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2+ years’ experience in a Customer Success role within a fast-paced SaaS environment
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Proven ability to manage complex client relationships in the insurance space and deliver strong retention and growth outcomes
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Commercially minded, with experience identifying upsell opportunities and driving Net Revenue Retention (NRR)
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Strong problem-solving skills with the ability to understand customer challenges and translate them into actionable solutions
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Experienced with Customer Success platforms (e.g. ChurnZero, Gainsight) and CRMs (e.g. Salesforce, HubSpot)
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Logical, organised, and passionate about helping customers succeed through technology
Package
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£60,000 base + 20% bonus
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HYBRID - 2 days p/w in Central London
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25 days’ annual leave plus bank holidays
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Private healthcare and pension scheme
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Opportunity to join a rapidly growing SaaS business with strong progression potential