Customer Success Executive

Location London
Discipline: SaaS
Job functions Customer Success
Salary: £35,000 + commission + equity
Job ref: 2589

Customer Success Associate - ClimateTech SaaS

 

The company:

  • A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good"
  • Series A funded, having over doubled their revenue in the last 2 consecutive years
  • Spin out of one of the top 10 universities in the UK, based on decades of research and working with the government for 20+ years to create #1 product in this space
  • Serves 200+ clients and expanding rapidly in the UK, US, Europe, and APAC

 

The role:

As the Customer Success Associate you will...

  • ?Manage an existing client base of SMB accounts
  • Facilitate onboarding, smooth implementation and drive early product adoption
  • Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth
  • Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution

 

About you:

  • 1+ years Customer Success experience within a fast-paced, SaaS start-up environment
  • Proven track record of successfully managing a client base, resulting in strong ROI, upsell and reduced churn
  • Experience in the insurance, environmental services, climate tech or construction tech space is a bonus

 

The package:

  • Up to £35,000 base + commission
  • HYBRID - 2-3 days p/w in Central London
  • Share options
  • Great progression opportunities as they continue to scale globally