Hybrid/Remote | About the company:
Award-winning, high-growth AI platform in the enterprise procurement and analytics space
Trusted by some of the world’s leading global organisations including Amazon, Coca-Cola & Sony
Scaling rapidly across the UK and Europe with a strong focus on customer impact and long-term value
Collaborative, entrepreneurial culture where Customer Success sits at the heart of the company’s growth strategy
About the role:
Own a small, strategic portfolio of large, complex enterprise customers across global organisations
Lead onboarding, adoption, training, and ongoing platform usage to drive measurable customer outcomes
Act as a trusted advisor to senior stakeholders, from operational users through to C-suite sponsors
Manage renewals, retention, and expansion opportunities across key strategic accounts
Drive multi-stakeholder alignment across global teams and internal functions to ensure successful delivery
Conduct regular executive reviews, track KPIs, and identify opportunities for increased value and adoption
Grow incremental revenue through upsell and cross-sell within existing enterprise accounts
Your previous experience:
5 years’ experience in Customer Success or Account Management within SaaS/AI
Proven experience managing and growing a small number of enterprise accounts with a £1m+ BoB
Strong stakeholder management skills, with the ability to engage and influence C-Suite executives
Track record of driving renewals, retention, and expansion within complex accounts
Commercially minded, strategic, and comfortable operating in multi-layered enterprise environments
Package:
£70,000 - £80,000 DOE + £30k OTE
Hybrid - Central London 1 day p/w
Fast-growing, entrepreneurial SaaS environment with strong career progression