About the company:
Award-winning, high-growth SaaS platform in the procurement and enterprise analytics space
Trusted by some of the world’s leading global organisations including CocaCola, Sony & Deloitte
Scaling rapidly across the UK and Europe with a strong focus on customer impact and long-term value
Collaborative, entrepreneurial culture where Customer Success sits at the heart of the company’s growth strategy
About the role
Own a portfolio of large, complex enterprise customers across global organisations
Lead onboarding, adoption, training, and ongoing platform usage to drive measurable customer outcomes
Act as a trusted advisor to senior stakeholders, from operational users through to C-suite sponsors
Manage renewals, retention, and expansion opportunities across key strategic accounts
Drive multi-stakeholder alignment across global teams and internal functions to ensure successful delivery
Conduct regular executive reviews, track KPIs, and identify opportunities for increased value and adoption
Grow incremental revenue through upsell and cross-sell within existing enterprise accounts
Your previous experience
3+ years’ experience in Customer Success or Account Management SaaS role
Proven experience managing and growing large enterprise accounts with a value of £100k+
Strong stakeholder management skills, with the ability to engage and influence C-Suite executives
Track record of driving renewals, retention, and expansion within complex accounts
Commercially minded, strategic, and comfortable operating in multi-layered enterprise environments
Experience in procurement, supply chain, analytics, or similar enterprise functions is highly advantageous
Package
£70,000 - £80,000 DOE + 30-40% bonus (uncapped)
Hybrid - Central London 1 day p/w
25% travel across UK/Europe and US
Fast-growing, entrepreneurial SaaS environment with strong career progression