Searching for an agency to recruit your
Customer Successrole?
At Arius Recruit, we specialise in recruiting Customer Success roles for companies within the software as a service (SaaS) and tech industry. As a Top Recruitment Agency (LinkedIn 2024), we specialise in recruiting for the growing UK market.
Understanding the role:
Customer Success positions play a pivotal role in cultivating positive relationships with clients and ensuring their satisfaction with a company's products or services. Their efforts are instrumental in driving account retention, loyalty, and overall growth for the business.
Client retention and client support are crucial aspects of any business for three main reasons; it reduces churn (higher the churn the most difficult it is for a SaaS business to grow, maximises client lifetime value and can result in second-order revenue (i.e. client recommendations, customer changing jobs and bring product to new company). For these reasons, demand for strong CS people is high.
London: The Heart of the UK’s Tech Sales Market
London remains the epicentre of the UK’s technology and software industry, a global powerhouse driving innovation, investment, and commercial growth. Over 70% of all UK Sales and Customer Success roles in Software and SaaS are based in London, making it the country’s most competitive market for attracting and retaining high-performing talent.
Why London is the Centre of Tech Sales Growth
Technology and software companies dominate the UK market, and London continues to be the hub for commercial roles. With thriving sectors like AI, Cybersecurity, Data & Analytics, CleanTech, and Digital Infrastructure, businesses here need exceptional sales professionals to keep up with accelerating demand.
According to LinkedIn Talent Insights (2024):
Recruiting Sales and Customer Success professionals in London is 5x more competitive than any other UK location and the demand for Sales and Customer Success talent is 7x higher than the national average.
Roles We Recruit For:
We recruit across all levels of the commercial function, including:
Lead Generation: SDRs and BDRs
Individual Contributors: Account Executives, Business Development Managers, Account Managers, Enterprise Sales
Retention & Growth: Customer Success Managers, Client Success, Partner Success
Leadership: Sales Managers, VPs of Sales, Heads of Customer Success, Team Leads
Executive & Director: Chief Sales Officer, Chief Customer Officer, Chief Revenue Officer
Industries We Support:
Our recruitment expertise spans London’s most innovative sectors:
SaaS: FinTech, MarTech, ConstructionTech, PropTech, EdTech
DeepTech: AI, IoT, Robotics, Advanced Materials, Hardware
CleanTech: Sustainability, Energy, ClimateTech, Infrastructure, EV Charging
Sales & Customer Success Salaries in London
Understanding the market is key to attracting top performers. London offers some of the UK’s most competitive compensation packages, particularly in tech and SaaS. For average salary ranges and what drives these salaries, download our Sales Salary Index for 2025.
High performers often benefit from uncapped commission, equity options, and performance incentives, making competitive salary strategies vital for employers seeking the best.
Partner With Arius Recruit
Don’t navigate London’s competitive hiring landscape alone. Partner with Arius Recruit, a top-tier B2B sales recruitment agency, and secure the talent that drives lasting revenue growth. Whether you’re building a new go-to-market function or scaling a global team, we’ll help you attract the people who keep your business ahead of the curve.
Request a callback today and let’s build your next high-performing sales team in London.
