Zetter Recruitment is the go-to recruitment agency when looking for mid to senior level client focussedroles. As a Top 25% LinkedIn Recruitment Agency we successfully recruit for emerging and growing companies globally, with a particular focus on UK & Europe.
Tech and software industries are developing, leading to an increased need for nurturing client relationships. Partner with Zetter Recruitment, leading tech and software recruiters, to unlock access to exciting job opportunities. We have a range of positions including Customer Success Manager jobs London, and with our expertise we are able elevate your Customer Success Manager CV.
A Customer Success Manager is typically responsible for these key things: Onboarding new clients, providing ongoing support & training, monitoring client satisfaction & engagement, managing client renewals & upselling opportunities and being the internal ‘voice of the customer’.
There are typically three main levels of client management & engagement, often split based on the size of the customer. Low value spending accounts (SMB), Mid-level spending accounts (Mid-Level), and large spending accounts (Enterprise).
SMB
Responsibilities:
Oversee a portfolio of lower-value customers, typically between 100-400
Focus on client ownership, retention and upselling
Help small-medium customers maximise the value of the product
Mid-Level
Responsibilities:
Manage a portfolio of clients, usually up to 100
Ensure customer ownership, retention and drive up-selling opportunities
Identify accounts at risk of churn
Enterprise
Responsibilities:
Onboard and oversee high-value accounts, typically ranging from one – 20 clients
Maintain client ownership, focus on retention and drive upselling efforts
Manage relationships with multiple stakeholders
What is the difference between Customer Success Management and Client Success Management?
Depending on industry, there isn't much difference.They both sound similar and their goal is the same, to ensure clients are getting the most out of a product or service.
The terminology used may differ depending on the industry. However, the main objective remains consistent: building strong client relationships and enhancing client success.
Salary for Customer Success Manager
The variables and key drivers of basic salary is linked to company size, revenue value and the complexity of the clients’ managed. In the UK, salaries for CSM’s vary widely between £38,000 and £95,000. For a Customer Success Manager salary London, it is notably higher than other locations in the UK.
Bonuses will differ, ranging from no bonus paid to bonuses equivalent to around 50% of the basic salary. Where a bonus is offered, it is typically linked to whether the role focuses on upselling or retention.
Most popular locations for Client Success Manager jobs in the UK & Ireland
1. London
2. Manchester
3. Reading
4. Dublin
Customer Success Manager Remote
As tech and software industries continue to expand, there is a rising demand for professionals who excel in client relationship management, even in remote settings. By registering with Zetter, you will gain access to a wealth of job opportunities and insights into competitive salary ranges for remote positions.
Looking to hire a Customer Success Manager?
The tech and software industry is growing fast and so is the demand for skilled Customer Success Managers. Zetter Recruitment, a leader in customer success recruitment, will help unlock your growth potential.
Network and Expertise: We have a pool of pre-vetted candidates and a growing database of over 25,000 sales and customer success professionals. We understand the competitive landscape for Customer Success talent and can find qualified individuals aligned with your company's needs
Targeted Sourcing: We can target our search based on specific requirements like industry experience and desired Customer Success Manager skills (communication, proactiveness etc)
Streamlined Hiring Process: We manage the entire recruitment process, from offering job descriptions, initial candidate screening, interview scheduling and offer negotiation
Compensation Benchmarking: We offer insights into current CSM salary ranges, ensuring you offer competitive compensation packages to attract top talent
Dublin has emerged as a major player in the European software and tech scene, often nicknamed "Silicon Docks" in reference to its concentrated tech hub. Here's what makes Dublin such a magnet for innovation:
EMEA Headquarters Galore:
Dublin is home to the EMEA (Europe, Middle East, and Africa) headquarters for a staggering nine out of ten tech giants. This concentration attracts further investment and fosters a dynamic ecosystem for collaboration and growth.
Highly Educated Workforce:
Dublin boasts a highly educated population with over three-fifths holding a third-level degree (Bachelor's or higher). This emphasis on STEM fields ensures a readily available pool of qualified software and tech sales professionals.
Supportive Startup Scene:
A thriving startup scene pulsates within Dublin, fuelled by government initiatives like Enterprise Ireland and a network of incubators and accelerators. This supportive environment allows innovative ideas to flourish and scale globally.
Finding Your Next Sales Job in Dublin:
Are you a skilled sales professional looking to propel your career in the heart of Europe's booming tech scene? We are a specialist sales and customer success recruitment agency skilled in connecting top sales talent with exceptional opportunities within Dublin's most exciting tech companies. Here's why partnering with Zetter Recruitment is your solution:
Deep Market Knowledge:
We have a deep understanding of Dublin's tech landscape and the specific needs of leading companies.
Targeted Sales Recruitment:
We leverage proven strategies to identify and connect you with the most relevant sales positions aligned with your skills and goals.
Streamlined Process:
From initial consultation to interview preparation, we guide you through every step of the hiring process.
Ready to take the next step in your sales career? Explore the latest sales jobs, or contact us today to discuss your next sales or customer success hires. Let Zetter Recruitment be your bridge to a fulfilling and rewarding career in Dublin's thriving tech hub!
